1)How can I return a product?

If you are disappointed with your order for any reason, including a change of mind, you may return it and receive a full refund, subject to the terms and conditions outlined below. If you ordered more than one item, you can return only a portion of it. We shall not accept responsibility for any products that are returned to us by mistake. We offer a full refund for the things you ordered, no questions asked. Return requests must be submitted within 28 (twenty-eight) days of the initial order being issued.

To return any of our products within 28 (twenty eight) days of receiving the delivery:

Prepare things for return by placing them in their original container or securely wrapping them in excellent packaging materials when suitable.

What is a mailing label and return the items with a copy of the dispatch note:

Products can be returned to: Care Wellness LTD, Unit A , 82 James Cater Road, Mildenhall IP28 7DE

Unless you received free products with your order, we have the right to deduct the retail value of your item from any refund. Unless otherwise specified, such things must be returned. We accept all returns, substitutions, and exchanges within 28 (twenty-eight) days of the product being delivered in accordance with the original order.

How do you replace?

If you receive a product that is ‘damaged’, you can obtain a replacement at no additional cost. All substitution orders must be submitted within 28 (twenty-eight) days of the initial order delivery. Brand replacement is dependent on inventory availability with us. If the product is out of stock, simply wait until it is available again, or you will receive a full refund.

How do I exchange?

If you are dissatisfied with the goods that have been shipped to you, you will request an exchange. Any exchange requests for products ordered and dispatched to you must be made within 28 days of the original order’s delivery date. You may swap or substitute for another product of equal or greater value that you have ordered. You will be responsible for paying the shipping expenses for transactions. The exchange will be subject to stock availability with us. If the product you intend to order is not in stock, you can request a complete refund.

Refunds:

Your refund will be processed promptly after you return the goods to us. Reimbursements are made to the same payment method / account used for the transaction and purchase. Refunds typically take 7-8 business days from when the goods are received. You will be repaid delivery charges for the products you ordered, if:
You received the incorrect product, or the product was damaged or defective. You are exercising your rights under the Distance Selling Regulations’ cooling off periods.